KWA Repairs

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Post by Grizzly on September 10th 2012, 02:06

I need to send in my KWA for repair due to some unknown problem that is causing the gearbox to shriek/whine every time I fire the damn thing.Tango reccomended that I should contact KWA and have it repaired or replaced, as it is brand new and still under warrenty.

I went to KWAUSA.com and made an account and sent in a ticket, but I haven't gotten a reply.

Am I doing this right? Is there another way I should be contacting them for repairs?

Does anyone have experience with KWA and their repair program?

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Post by Twitch on September 10th 2012, 09:52

Yes you're doing it right, you typically get a reply in a couple days. If you haven't heard from them, give them a call, their customer service is very good.

I have sent a broken AEG piston for replacement, and I believe Coyote has sent in a 1911 pistol in the past.
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Post by Grizzly on September 10th 2012, 18:02

Okay thanks.

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