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KWA Repairs

2 posters

Boulder Airsoft & Brigade Milsim :: General Discussion :: Technical Help / Questions

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KWA Repairs Empty KWA Repairs

Post by Grizzly September 10th 2012, 02:06

I need to send in my KWA for repair due to some unknown problem that is causing the gearbox to shriek/whine every time I fire the damn thing.Tango reccomended that I should contact KWA and have it repaired or replaced, as it is brand new and still under warrenty.

I went to KWAUSA.com and made an account and sent in a ticket, but I haven't gotten a reply.

Am I doing this right? Is there another way I should be contacting them for repairs?

Does anyone have experience with KWA and their repair program?
Grizzly
Grizzly
Brigade Operator, Fire Team Zulu

Posts : 467
Age : 29
Location : Lakewood

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Post by Twitch September 10th 2012, 09:52

Yes you're doing it right, you typically get a reply in a couple days. If you haven't heard from them, give them a call, their customer service is very good.

I have sent a broken AEG piston for replacement, and I believe Coyote has sent in a 1911 pistol in the past.
Twitch
Twitch
Brigade Commander - Operations Manager

Posts : 7220
Age : 43
Location : Broomfield, CO

http://www.brigademilsim.com

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Post by Grizzly September 10th 2012, 18:02

Okay thanks.
Grizzly
Grizzly
Brigade Operator, Fire Team Zulu

Posts : 467
Age : 29
Location : Lakewood

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